Satellite Signal

[Poshlass]

Hey.

I have sky Q.

Recently  I have been unable to watch BBC & ITV.  Error message  says  satellite  signal problems.

Settings  show a good satellite  signal for my area.   Satellite  signal locked.

Any ideas  / help would be greatly appreciated. 

[Daniel0210]

@Poshlass 
”No signal” tends to be a message from your TV. A “no satellite signal” message relates to your Sky box. Take a look at the troubleshooting on the appropriate section of this link. .
https://www.sky.com/help/articles/sky-tv-no-satellite-signal
You may then need to contact Sky and arrange for an engineer to check the alignment of your dish. Be aware that if you’re on a communal dish system you’ll have to contact your landlord or building management company, not Sky. 

[Quoman7]

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@Poshlass wrote:

Hey.

I have sky Q.

Recently  I have been unable to watch BBC & ITV.  Error message  says  satellite  signal problems.

Settings  show a good satellite  signal for my area.   Satellite  signal locked.

Any ideas  / help would be greatly appreciated. 

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Hi @Poshlass With your SKYQ box turned off, check that the dish connections at the back of the SKYQ box are firmly attached, then turn the power back on to the box?