SKYQ hard drive failure?

[ShiShi]

Hi.  I have recently encountered a problem with the PVR part of my SKYQ Box.  I phoned SKY yesterday and they told me to do a reset which didn't solve the problem.  I can watch my channels but am unable to record anything.  When I try to access the recording menu, the box freezes and I have to unplug it from the electric and then reconnect it.

It sounds like the hard drive has gone.

Any ideas?

Thanks.

[PandJ2020]

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@ShiShi wrote:

Any ideas?

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Yes, Sky will have to swap the box out...

[Laing1]

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@ShiShi wrote:

Hi.  I have recently encountered a problem with the PVR part of my SKYQ Box.  I phoned SKY yesterday and they told me to do a reset which didn't solve the problem.  I can watch my channels but am unable to record anything.  When I try to access the recording menu, the box freezes and I have to unplug it from the electric and then reconnect it.

It sounds like the hard drive has gone.

Any ideas?

Thanks.

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@ShiShi have a read of the link below although you are not getting any hard drive messages if you think your hard drive is playing up the link may help 

https://www.sky.com/help/articles/sky-q-hard-disk-error-messages