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Discussion topic: SKY Q BOX NOT CONNECTING TO INTERNET

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This message was authored by: Pee-Vee-

SKY Q BOX NOT CONNECTING TO INTERNET

BOX IS CONNECTED VIA CABLE TO HUB.WHEN SERVICES ARE REQUIRED IT SAYS ITS NOT CONNECTED.WHEN I GO TO SETTINGS IT JUST RANDOMLY TRIES TO CONNECT BUT WONT.IT ALSO WONT ALLOW ME TO GO BACK TO WATCH TV UNLESS ITS TURNED OFF AND THEN BACK ON

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This message was authored by: Quoman7

Re: SKY Q BOX NOT CONNECTING TO INTERNET

Posted by a Superuser, not a Sky employee. Find out more

@Pee-Vee- wrote:

BOX IS CONNECTED VIA CABLE TO HUB.WHEN SERVICES ARE REQUIRED IT SAYS ITS NOT CONNECTED.WHEN I GO TO SETTINGS IT JUST RANDOMLY TRIES TO CONNECT BUT WONT.IT ALSO WONT ALLOW ME TO GO BACK TO WATCH TV UNLESS ITS TURNED OFF AND THEN BACK ON


Hi @Pee-Vee- In the following order:- Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on?.

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