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Discussion topic: Rubbish customer service

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This message was authored by: hallman1

Rubbish customer service

I have been using Sky Q box for many years with no problems. Now I need help getting it working. I need to speak to somebody but I am frustrated by the absolutely useless Sky system.  I have tried every. I believe the box is faulty.  I want an engineer to come and sort it out. I am paying for something tgst I am not getting. It is beyond frustrating

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This message was authored by: Daniel0210

Re: Rubbish customer service

Posted by a Superuser, not a Sky employee. Find out more

@hallman1 
You aren’t talking to Sky by posting here. If you are new to the forum then welcome to the Community which is made up predominantly of Sky customers helping other Sky customers which includes additional help from customers who are Superusers like myself.

What's actually wrong with the box? Any onscreen error message? 


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]

▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
This message was authored by: TimmyBGood

Re: Rubbish customer service

Posted by a Superuser, not a Sky employee. Find out more

@hallman1 wrote:

I believe the box is faulty.  I want an engineer to come and sort it out. 


Hardware faults are typically resolved by a doorstep swap-out: Sky doesn't attempt field repair of boxes.

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