Ridiculous service

[Azmal]

I am DISGUSTED that SKY have no way to get support for my Sky Q not connecting to the internet.

It's scandalous that I cannot get any help and am sent round in circles, wasting time on the phone to automated chat and AI bots that lead to a dead end.

Seriously - SKY are a absolute joke. 

[PandJ2020]

It's almost 11pm on a bank holiday.

This is a customer led help forum.

Is this something that was working and stopped?  Has anything changed?

[Azmal]

"It's almost 11pm on a bank holiday." - thanks for enlightening me.

I know this is a customer-led forum. I am a customer. This is literally the only option open to me for a couple of days.  I only messaged here on the off chance that someone might know if there are any other options. 

It's the fact that there is no viable solution from Sky - their phones lead you on a merry dance. Their Ai bot leads to a dead end. The only offer is the self-service option in this forum. 

I don't mind resolving it myself - but there is no way to do so. That is my gripe. 

[TimmyBGood]

@Azmal 

It helps if you provide some basic information.

Is this a new Q installation, or was there some other reason for needing to reconnect?

Which ISP are you using?

Typically the call pathways lead to a human if the automated prompts aren't responded to, but staffing will have been reduced over the past couple of days.

[PandJ2020]

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@TimmyBGood wrote:

@Azmal 

It helps if you provide some basic information.

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I also asked in my OP...