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Discussion topic: Returns

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This message was authored by Jillianblake44 This message was authored by: Jillianblake44

Returns

I have to return my old sky equipment but haven't been sent the packaging to return it in

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Returns

Posted by a Superuser, not a Sky employee. Find out more

@Jillianblake44 
If you’ve successfully cancelled your subscription Sky should send out returns packaging near the end of the cancellation period, [14 days for Broadband hub and 31 days for Sky Q box(es)], to the address that the subscription was registered at. If you’ve moved to Sky Glass or Stream any Sky Q packaging is sent out a bit later in case you change your mind.

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

If you haven’t anything suitable contact Sky again and ask if they’ll re-send. Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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