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Discussion topic: Returns

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Nibby
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Returns

‎21 Jun 2023 05:34 PM

Hello, I have received a returns box for my sky Q mini box. I was wanting ask if I could delay sending this equipment back until August please without incurring a charge? 
I am a diamond member of sky 

many thanks 

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GD1
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Superuser
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Re: Returns

‎21 Jun 2023 05:36 PM

Posted by a Superuser, not a Sky employee. Find out more

@Nibby  You're not contacting Sky Customer services, and if items are not returned by the due date provided a non return fee will be applied.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


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Daniel0210
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Re: Returns

‎21 Jun 2023 05:40 PM

Posted by a Superuser, not a Sky employee. Find out more

@Nibby 

In addition the non return fee for a mini box is currently £50, and when you've returned it keep your proof of posting safe and indefinitely. 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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Nibby
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Re: Returns

‎21 Jun 2023 05:48 PM

Daniel0210 

does that mean I will get the £50 fee back when I do return the item? 

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TimmyBGood
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Re: Returns

‎21 Jun 2023 05:56 PM

Posted by a Superuser, not a Sky employee. Find out more

@Nibby 

 

Eventually, yes, but be sure to keep the proof of posting receipt.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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Daniel0210
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Superuser
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Re: Returns

‎21 Jun 2023 05:56 PM

Posted by a Superuser, not a Sky employee. Find out more

@Nibby 

Yes. Returns are taking 2+ weeks to be processed. Just keep that proof! 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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Nibby
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Re: Returns

‎21 Jun 2023 05:57 PM

Ok will do thank you 👍

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