Returning sky box

[Anuska]

Hi I need a box to return the sky 

[caesarome]

You have posted this on here in the Sky+ box forum so can you confirm if it is a Sky+ box or a Sky Q one you have got ?

[Anuska]

You guys send a free box to return the box but mistakenly my daughter bin them away 

so is it possible to send me anothwr please??

[caesarome]

We are customers here so we can help you if you answer the question I have asked you ?

[Anuska]

I need a new box to return the sky box please

[caesarome]

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@caesarome wrote:

We are customers here so we can help you if you answer the question I have asked you ?

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You are not talking to Sky so I will ask again, do you have a Sky+ or Sky Q box ?

[Mark39]

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@caesarome wrote:

You have posted this on here in the Sky+ box forum so can you confirm if it is a Sky+ box or a Sky Q one you have got ?

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@Anuska is this a Sky+ box? If so, you don't need to return it. It's yours.

[Anuska]

I have sky Q box

[Daniel0210]

@Anuska 
You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

If you haven’t anything suitable contact Sky again and see if they’ll re-send. Keep your proof of posting very safe and indefinitely as Unipart, who handle the UK returns, don’t appear to be that well organised. Also, if you use Royal Mail’s collect from home service, keep a record of the tracking number.