@Bethany301 wrote:
I have received a text today to say I'm being charged for not returning equipment, although I returned it on 29th April?
I have the receipt as proof of return and the tracking says delivered. Sky are only trying to charge me for one item missing, yet all items were in the prepaid box they sent to me? I can't seem to get hold of anyone at Sky regarding this
hi @Bethany301
We often get customers receiving such chase ups - the system is not as slick as it could be.
I have escalated your post to a SKY support team, who, hopefully, will be in touch.
Please see this link re the escalation and what you might see:
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014
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