Discussion topic: Returning e

This message was authored by: JodieH · ‎21 Oct 2023

Hi I've just received an email saying my account is being charged for not returning equipment. I spoke to someone last week and they said because they couldn't send out a returns box to me I had to send it in any box so I did this on Wednesday. The man also said there was no date expectation on returning aswell.

This message was authored by: Mark39 · ‎21 Oct 2023

It's taking around two weeks to process returns so Sky may not have picked up yet that you've returned it. Have you kept proof of postage? Let us know if you end up being charged a non-return fee, and we'll get you some help here.

This message was authored by: Kimmi1 · ‎23 Oct 2023

I don't understand what I've to return

This message was authored by: Daniel0210 · ‎23 Oct 2023

@Kimmi1 wrote:
I don't understand what I've to return

@Kimmi1

What have you cancelled?

▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

Discussion topic: Returning e

Returning e

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