Returned mini box 4 weeks ago keep getting emails and text to return it or get charged

[Jsb1]

Returned my mini box four weeks ago keep getting text and emails to return it or get charged 

[Daniel0210]

@Jsb1 
Have you kept your proof of posting?

Unipart are the company that deal with the returns. Before Christmas returns were taking 2+ weeks to be processed at their warehouse. Let us know in this thread about the proof of posting and we can maybe get you some help from the Messaging Team.

If you have the proof it’s a fairly straightforward process for the team. If you haven’t retained it, any cancellation of non return fees would be at Skys discretion.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.