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Discussion topic: Return packaging

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This message was authored by Matt79 This message was authored by: Matt79

Return packaging

I am moving home today and have cancelled my subscription but you have still not sent me free post packaging to return the equipment to you 

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This message was authored by GD1 This message was authored by: GD1

Re: Return packaging

Posted by a Superuser, not a Sky employee. Find out more

@Matt79  You're not addressing Sky via the forum, if you have cancelled services returns packaging is sent after 31 days, you can use your own instead if you don't receive it.

 

You can print off the labels for the returns here https://www.sky.com/help/articles/return-tv-broadband

Remember to keep your proof of posting.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Return packaging

Posted by a Superuser, not a Sky employee. Find out more

@Matt79 

Also be aware that if you’ve successfully cancelled Sky should send out returns packaging near the end of the cancellation period, [14 days for Broadband hub and 31 days for Sky Q box(es)], to the address that the subscription was registered at. You may therefore have to use alternatively sourced packaging as suggested by @GD1 


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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