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Discussion topic: Return packaging required asap

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This message was authored by 121+Harrison This message was authored by: 121+Harrison

Return packaging required asap

Can you please send to me urgently my sky q equipment packaging please 

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Return packaging required asap

Posted by a Superuser, not a Sky employee. Find out more

@121+Harrison 
You’re not talking to Sky Customer Services on here as this is a customer based forum where customers try to help other customers.


If you’ve successfully cancelled Sky should send out returns packaging near the end of any cancellation period, [14 days for Broadband] [31 days for Sky Q].

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

If you haven’t anything suitable contact Sky again and ask if they’ll re-send. Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by GD1 This message was authored by: GD1

Re: Return packaging required asap

Posted by a Superuser, not a Sky employee. Find out more

@121+Harrison  No packaging will be sent on the back of a forum post from an un linked account.  No one at Sky would know who you are from your post.

 

You could use your own packaging if it's urgent.

 

You can print off the labels for the returns here https://www.sky.com/help/articles/return-tv-broadband

Remember to keep your proof of posting.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


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