Return package not sent

[Libra85]

Hi, I have received a message saying you have no yet received my returned goods but I have not yet received the package in which to return them in? 

[Daniel0210]

@Libra85 
You aren’t talking to Sky Customer Services here. This is a forum where customers try to help other customers.

If you’ve successfully cancelled your subscription Sky should send out returns packaging near the end of the cancellation period, [14 days for Broadband hub and 31 days for Sky Q box(es)], to the address that the subscription was registered at.

Note:~ If you’ve switched from Sky Q to Sky Glass the packaging is usually sent out later (at 5-6 weeks) in case you change your mind about Glass.

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

If you haven’t anything suitable contact Sky again and ask if they’ll re-send. Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

[Mark39]

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@Libra85 wrote:

Hi, I have received a message saying you have no yet received my returned goods but I have not yet received the package in which to return them in? 

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If you don't have anything suitable, chase it up with Sky and ask for the packaging to be (re)sent. You're likely to be charged if Sky don't receive it.