Return equipment I don’t have

[Kirstie81]

My Q box was in storage but it never arrived when I lived at my old address when they returned my belongings so I don't have the box to return - what options do I have?

[Daniel0210]

@Kirstie81 

You'll be charged by Sky. The charge depends on what equipment you haven’t returned:

• Sky Q 1TB box - up to £117
• Sky Q 2TB box - up to £135
• Sky Q Mini box - up to £52
• Sky Max Hub - up to £75
• Sky Broadband Hub - up to £53
• Sky Q Hub - up to £50
• Sky Max Pod - up to £68
• Sky Broadband Booster - up to £36

[SlenderRobert]

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@Kirstie81 wrote:

My Q box was in storage but it never arrived when I lived at my old address when they returned my belongings so I don't have the box to return - what options do I have?

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You'll need to ring Sky and ask. All Q hardware is loaned to you so you are responsible for its return otherwise they can charge you. The official amounts Sky quote are:

• Sky Q 1TB box - up to £117
• Sky Q 2TB box - up to £135
• Sky Q Mini box - up to £52
• Sky Max Hub - up to £75
• Sky Broadband Hub - up to £53
• Sky Q Hub - up to £50
• Sky Max Pod - up to £68
• Sky Broadband Booster - up to £36

But give them a ring and explain the circumstances. They may be lenient.