Restarting Sky constantly

[Gill+Hez]

I received a new sky box a few months ago but keep experiencing problems. At least every other day i get a no signal message that means I have to keep turning off the sky box at the wall. This als happens with my second tv saying 'you can't watch tv at the moment as there is a connectivity problem, this mostly results in us then again having to turn off the main sky box at the wall and restarting. My husband and I are getting really fed up of this now. 

[Daniel0210]

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@Gill+Hez wrote:

At least every other day i get a no signal message 

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@Gill+Hez 
”No signal” messages tend to be generated from your TV and normally means your TV’s not seeing the Sky box on the relevant HDMI input.

If you are seeing any kind of ”No satellite signal” related message, check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely either;
▫️a dish misalignment,
▫️a failing LNB (on the arm of the dish),
▫️water getting into the cabling,
▫️it is currently raining very heavily (in which case see if it returns to normal when it eases.)

So check the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise directly with your building management company or landlord who will have their approved engineers to contact direct.

Additionally:

🔹 a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels (amongst the first to be affected may be GB News and CNN),

🔹 a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.