Reset not available

[Just+Wright]

For about a week I have had to unplug and plug my Sky Q box to get any response from it.  Now it has died, saying the hard disk error. I have searched through community, and it seems that the only solution is to reset the hard drive.

However,  when trying to follow the instructions I get as far as 'Select Re-set' , but I don't have that option on the screen.  How do you do this?

[oldfella]

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@Just+Wright wrote:

For about a week I have had to unplug and plug my Sky Q box to get any response from it.  Now it has died, saying the hard disk error. I have searched through community, and it seems that the only solution is to reset the hard drive.

However,  when trying to follow the instructions I get as far as 'Select Re-set' , but I don't have that option on the screen.  How do you do this?

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Hi @Just+Wright 

Are you going into the main Q box hidden menu?

To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
there are three Reset options

1. Reset Settings
2. Reset hard drive
3. Factory reset

[Just+Wright]

Thank you, Oldfella

  I am an old woman and of course I selected select because if I see a button I have to press it!

Seriously, this seems to have done the trick, and I don't seem to have lost any of my recordings!

[oldfella]

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@Just+Wright wrote:

Thank you, Oldfella

  I am an old woman and of course I selected select because if I see a button I have to press it!

Seriously, this seems to have done the trick, and I don't seem to have lost any of my recordings!

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Hi @Just+Wright 

If you haven't lost any recordings you must have done the Reset Settings.

Both Reset Hard drive & Factory reset will definitely wipe all recordings.

Main thing is that it has helped (whatever you did)