Replace old Q box

[BE13NNN]

Hi, how can I go about swapping my current Q box for a new one? My current Q box is over 4 years old, crashes frequently, and needs regular restarts.

Thanks

Ben

[oldfella]

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@BE13NNN wrote:

Hi, how can I go about swapping my current Q box for a new one? My current Q box is over 4 years old, crashes frequently, and needs regular restarts.

Thanks

Ben

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Most Q boxes are that that age and older  @BE13NNN 

If you have  issues best to contact Sky for an Engineer.

If necessary he will replace your Q box. Any replacement will be a similar age.

[BE13NNN]

But when its working its fine. I was hoping to pre-empt a real problem that a restart doesn't fix. Its only a matter of time before it breaks for good. 

[oldfella]

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@BE13NNN wrote:

But when its working its fine. I was hoping to pre-empt a real problem that a restart doesn't fix. Its only a matter of time before it breaks for good. 

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Hi @BE13NNN 

Try a Reset Settings in the Q box hidden menu. This may help
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

[PandJ2020]

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@BE13NNN wrote:

But when its working its fine. I was hoping to pre-empt a real problem that a restart doesn't fix. Its only a matter of time before it breaks for good. 

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All Q boxes are lent to you for the duration of your subscription.  That means they will replace faulty hardware without charge if you can convince them it needs it...

[BE13NNN]

Ick. I was worried that might be the case.. I  just want there to be a policy saying if you have old equipment you can request replacement no qualms

[oldfella]

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@BE13NNN wrote:

Ick. I was worried that might be the case.. I  just want there to be a policy saying if you have old equipment you can request replacement no qualms

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As I said @BE13NNN 

All Q boxes will be a similar age.

With the  number in circulation it's doubtful that any new boxes are currently manufactured as all are repairable.