Replace bo

[Famguy-82]

Jason could you please supply the link when you have time as never seen the first link untill it expired but thot it could be the way to end all this by filling in the form ither that or will have to hope whoever called from sky will call back tomorrow cant make out the number they left as was said fast and the language dont help have tried many different numbers but never get through can only hope they do call back within the next 72 hours never thot it be as hard to get a mini box sent unreal the calls and chats I've had an still not been able to get one sent even tho they still take my monthly payments from my bank something else will need to fix if this dont get resolved soon call my bank to cancel direct debits as not paying for the service we dont receive right now and still have a brand new main box here a think sky would like back just cant keep spending my time trying would be easier getting a new provider uptown now have been with sky over 30 years but cant go without tv much longer so need this sorted or it.l have to be a new provider 

[Famguy-82]

Actually sick repenting my self all I have done for 12 days maybe time to get new provider in looking that way only repeated as dont know who reads them someone that can help may read one but due giving up went on to long now 

[Famguy-82]

See the bubble in bottom left have clicked it several times and left a message but havent had a reply as of yet had a link put up by jason was expired when I saw it so asked it he would supply it agin as its s form to fill in only wish I had seen it before it expired 

[Chodley]

They are dealing with lots of those chats at once. You'll just have to wait patiently for a reply.

And can I suggest - try using sentences, it'll make things much clearer for the people you are chatting with. A massive wall of text is pretty incomprehensible.

[Famguy-82]

Everyone else can read what I put in maybe just hard for some when others read it fine all you do is moan not help so why bother?

[Daniel0210]

@Famguy-82 

We are trying to help but when you post one very long paragraph with just one full stop unfortunately it does make it difficult to read. 

[Famguy-82]

There no other way to explain the situation still waiting on a call back waiting on a mini box so we can watch tv again so when a do see a reply I try to explain the situation unfortunately its went on for 13 days now so they will be long if I find away to shorten then i will just reply when a see a msg as want this done with and be able to watch tv again 

[Famguy-82]

Could someone provide a number where I could contact anyone and get the help needed to get a mini box sent out as received a text from skys executive office saying someone will contact me from an unknown number in the next 72 hours but received the same text days ago and no phone call why not just call me as every where I try I'm told to call another number an never get any futher ?

[Daniel0210]

@Famguy-82 

You don't seem to be engaging in the Escalation chats that have been arranged for you so calling may be the better option.

Call Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline if you have Sky Broadband. The forum doesn't allow the display of other numbers but official numbers to Sky from the UK are 03 numbers which are usually inclusive from non Sky phones.

All calls will start automated (aka 'the bot') which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.

[Famguy-82]

Just spoke to a sky executive who is going to sort everything out thanks very much for your help in the matter as it's very much appreciated and is everyones else's help I'm still at work only can look on here when I have time will post and thank everyone who helped when I'm home later thanks 

[Famguy-82]

Would like to thank everyone who helped with my enquiry about the replacement box have spoken with a sky executive who is going to sort all this out was given his direct number to use untill it is sorted we very much appreciated everyone who helped us thank you.🙂