Repeat messages about non problem

[IanEA]

This  message comes up every time I do a check on wi fi speed
There's a problem with your Sky Q,box ,  if it's not plugged in that's ok , if it is you may need some help connecting it .

I have reported this umpteen times but nothing is done to clear the Non Fault ,  the box   Is fully connected with green tick ,  and is working 100% , it Skys problem not mine yet they seem incapable of fixing it !

[Me134]

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@IanEA wrote:

This  message comes up every time I do a check on wi fi speed
There's a problem with your Sky Q,box ,  if it's not plugged in that's ok , if it is you may need some help connecting it .

I have reported this umpteen times but nothing is done to clear the Non Fault ,  the box   Is fully connected with green tick ,  and is working 100% , it Skys problem not mine yet they seem incapable of fixing it !

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How are you checking the speed? Via the MySky app or through the Netflix Help speed check?

[IanEA]

Hallo

speed check on My Sky app.