Remotes only allow one action then nothing.

[yasmin1611]

My remote said low battery. I changed them and it let me click home then move to TV guide then stops. I thought it might be a fault with the remote so ordered a new one. This does exactly the same so I think there is a fault. I've switched the  box off and still nothing. I can use the app but I need this fault fixing 

[Laing1 · Accepted solution]

---

@yasmin1611 wrote:

My remote said low battery. I changed them and it let me click home then move to TV guide then stops. I thought it might be a fault with the remote so ordered a new one. This does exactly the same so I think there is a fault. I've switched the  box off and still nothing. I can use the app but I need this fault fixing 

---

@yasmin1611 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then 

Try resetting your remote.
Press the buttons 7 & 9 together on the remote until it’s led flashes four times.
Then press 1 & 3 together until the led flashes twice then follow onscreen instructions to repair the remote.