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Discussion topic: Remote

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This message was authored by: Cyber1

Remote

I've lost the ability to turn on my TV and sky box with one touch of the top sky button. How do I get it back? 

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This message was authored by: Laing1

Re: Remote

Posted by a Superuser, not a Sky employee. Find out more

@Cyber1 wrote:

I've lost the ability to turn on my TV and sky box with one touch of the top sky button. How do I get it back? 


@Cyber1 Try resetting your remote.
Press the buttons 7 & 9 together on the remote until it’s led flashes four times.
Then press 1 & 3 together until the led flashes twice then follow onscreen instructions to repair the remote.

Also check in the Q box under settings >setup>audio/visual that HDMI control is still set to on


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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This message was authored by: Cyber1

Re: Remote

Thanks for replying but no joy. Tried both suggestions but no change. 

This message was authored by: MightyQuinn

Re: Remote

Posted by a Superuser, not a Sky employee. Find out more

@Cyber1 wrote:

Thanks for replying but no joy. Tried both suggestions but no change. 


Hi @Cyber1   In that case, something has changed on your TV preventing HDMI Control. Ensure that the HDMI cable is seated properly both ends.

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