Remote skq Q remote not working

[DawnT2]

Unfortunately liquid has broken our original remote and it's stopped working. A new one has been ordered but I'm following the set up instructions and the TV continually says set up unsuccessful.

Any ideas please? Dawn

[SuperMatt]

Morning, @DawnT2. I'll send you an invite to a private chat shortly and we can help you get this working for you.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141