Remote or box fault

[Reddogred]

My sky a box is not connected with my controller, if I unplug the box after start up it will recognise it until you turn it off, you then have to go through the whole unplug sequence again. Is this a box or controller issue?

[Brill+Gill]

Hi @Reddogred, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141