Remote numbers

[Zed375]

My pin number worked yesterday but not todat.

I can't reset as one of numbers is one used in the last 4 numbers of bank account.

I want a new remote,this happened before with another remote and was ableto get a new one as couldn't be fixed.  Frustrated!

[MightyQuinn]

Hi @Zed375   I am struggling to understand your question, what has a PIN number got to do with a new Remote?

[Daniel0210]

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@Zed375 wrote:

My pin number worked yesterday but not todat.

I can't reset as one of numbers is one used in the last 4 numbers of bank account.

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@Zed375 

Likewise, I don't understand the connection.

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@Zed375 
I want a new remote,this happened before with another remote and was ableto get a new one as couldn't be fixed.  Frustrated!

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If it's a faulty remote order a replacement as you did previously or alternatively purchase one from a larger supermarket which will be quicker. I'm still on my original remote since November 2019. 

[nigea99 · Accepted solution]

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@Zed375 wrote:

My pin number worked yesterday but not todat.

I can't reset as one of numbers is one used in the last 4 numbers of bank account.

I want a new remote,this happened before with another remote and was ableto get a new one as couldn't be fixed.  Frustrated!

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hi @Zed375 

If you follow this link through I think you should be able to order a new remote.

https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

The SKY Go app on iOS & Android now has a 'virtual' remote which can also use