Remote not working sky q stuck on red

[Nic12345]

My skyq box is stuck on red. Tried repairing remote but nothing happens. When I get sky screen up on tv it goes blank every time I press the remote buttons?

[ThePope27]

Is this on your Mini box or main box ? 

[Nic12345]

Main box

[oldfella]

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@Nic12345 wrote:

My skyq box is stuck on red. Tried repairing remote but nothing happens. When I get sky screen up on tv it goes blank every time I press the remote buttons?

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Hi @Nic12345 

Have you tried pressing the Standby button (Amber led) on the front of the Q box.
If this turns the Q box on
Try completely resetting your Bluetooth remote again.  Box needs to be on to pair remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair to TV.

[ThePope27]

Could be getting stuck in deep sleep,

Try turning it from Eco to Active in the sleep options.

[Nic12345]

Thanks have tried all that. Red central light comes back on & remote when pressed just causes a black screen to appear. Then Home Screen comes back on.