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Discussion topic: Remote help

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This message was authored by sylvia46 This message was authored by: sylvia46

Remote help

How can I stop sky q remote operating my tv, I need to use the original tv remote but have failed to find a way to do it. The tv will only operate with the sky remote.

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This message was authored by oldfella This message was authored by: oldfella

Re: Remote help

Posted by a Superuser, not a Sky employee. Find out more

@sylvia46 wrote:

How can I stop sky q remote operating my tv, I need to use the original tv remote but have failed to find a way to do it. The tv will only operate with the sky remote.


Hi @sylvia46 


Press and hold 7 & 9 together on the remote until it’s led flashes four times.
This will unpair it from the TV and the Q box.
if you permanently don't want to control your TV you will need to re pair the Q remote to the Qbox
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes .  You can then choose not to pair or pair to the TV again.

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