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Discussion topic: Remote has stopped working

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Avatar for Amberbubbles
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This message was authored by: Amberbubbles

Message posted on ‎28 Jul 2023 07:17 PM

Remote has stopped working

Remote is nit working, replaced batteries, volume down button works, buttons 1 3 8 work. Program down works.
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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210

Message posted on ‎28 Jul 2023 07:20 PM

Re: Remote has stopped working

Posted by a Superuser, not a Sky employee. Find out more

@Amberbubbles 
If your Sky Q remote is definitely broken/faulty, if you follow this link it should allow you to do some troubleshooting and then it’ll send you to a form to request a replacement (this is not available for customers in the ROI).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

It’s sometimes a bit quicker to purchase a new one from a retailer / main supermarket.


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