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Discussion topic: Remote control

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This message was authored by: Lozbea

Remote control

My remote control has just stopped working it started to play up yesterday and the volume stopped working the this morning it wouldn't let me turn on or off now it's the whole control. I have tried 7 and 9 and also 1 and 3 but it's continually saying setup unsuccessful. Please help 

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This message was authored by: oldfella

Re: Remote control

Posted by a Superuser, not a Sky employee. Find out more

@Lozbea wrote:

My remote control has just stopped working it started to play up yesterday and the volume stopped working the this morning it wouldn't let me turn on or off now it's the whole control. I have tried 7 and 9 and also 1 and 3 but it's continually saying setup unsuccessful. Please help 


Hi @Lozbea 

During the 1 & 3 setup it's necessary to make sure the the remote has direct line of sight of the Q box and that the remote is pointed directly at the Q box infrared sensor.

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