Remote Control behaving strangely

[Steve.Pritchard]

I'm seeing some strange behaviours on an ethernet connected Sky Q Mini.

Sometimes the  box won't respond to commands from the remote control, particularly noticeable with pause. The obvious conclusion to come to is that the box didn't receive the command. However, in some circumstances when the box does respond to a subsequent command, it will respond to both, e.g. you press pause while the TV is playing, and nothing happens, you press pause again and the TV will pause briefly, and then restart. It's almost as if the first command is being held in a buffer and not being acted upon until the second command arrives.

I've reset the Sky Q Mini, and also performed a software download. I've also re-paried the original remote control, and also replaced the remote control with a brand new one. It still exhibits the problem.

Is this behaviour something that other people have seen? Is it a common bug, or have I got a Sky Q Mini that is glitching out because it is reaching end of life?

[Jason-]

Hello @Steve.Pritchard,

Thanks for taking the time to join our Community and make your first post though we are sorry that this is to report issues you're having with your Sky Q Mini box. 

I'll send you an invite to a private chat shortly and we can help you get things sorted.
 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Thanks, Jason-