Reinstate my channels

[mailbob28]

Hello. None of my sky channels aren't working,it's just a black screen. I recently cancelled my movies and sports but wanted to keep ordinary tv channels. Please can you help me with this issue please 

[Quoman7]

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@mailbob28 wrote:

Hello. None of my sky channels aren't working,it's just a black screen. I recently cancelled my movies and sports but wanted to keep ordinary tv channels. Please can you help me with this issue please 

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Hi @mailbob28 You are not talking directly to SKY on this customer only community, however I will escalate this to our SKY community chat for you. Please look out for an email or blue chat bubble.

While you are waiting try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on?

[Greenfingers001]

Thanks for escalating this. We’ve sent @mailbob28 an invite to chat.

[Tom-W19]

Hi @mailbob28 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.