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Discussion topic: Regular Sky Q disconnection

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This message was authored by Rolling This message was authored by: Rolling

Regular Sky Q disconnection

My Sky Q box is freezing on a daily basis. I now cannot switch on the Sky Q box remotely or manually. On every occasion I have to fully power down the unit and reboot to enable start up and connection to my sky mini boxes. 
has anyone had similar and what causes this and how it's alleviate. 
or is this Skys internal sales team looking at my system to sell me an Sky Glass upgrade?

Thank you Doug

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This message was authored by Jon+Porter This message was authored by: Jon+Porter

Re: Regular Sky Q disconnection

Same problem here. It tells me the internet connection is fine one second, then loses it the next. Then all the Apps vanish.  The drive is only 22% full.  I decided I wanted Skystream only to find Sky won't sell it to me on their website.  I just want rid of Sky Q, if it's not the box, its the dish not getting a signal during a decent shower of rain.

This message was authored by Laing1 This message was authored by: Laing1

Re: Regular Sky Q disconnection

Posted by a Superuser, not a Sky employee. Find out more

@Jon+Porter wrote:

Same problem here. It tells me the internet connection is fine one second, then loses it the next. Then all the Apps vanish.  The drive is only 22% full.  I decided I wanted Skystream only to find Sky won't sell it to me on their website.  I just want rid of Sky Q, if it's not the box, its the dish not getting a signal during a decent shower of rain.


@Jon+Porter at present the only way to get Glass or Stream when moving from Q is to contact  Sky 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
Rolling
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This message was authored by Rolling This message was authored by: Rolling

Re: Regular Sky Q disconnection

Can anyone explain why my Sky Q needs rebooting every day?

internet remains stable, no outages showing on internet. 
can these Sky  outages be fixed?

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