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Discussion topic: Red record button not working

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This message was authored by: Stu2958

Red record button not working

When I try to record a program using the R button on my remote nothing happens

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This message was authored by: oldfella

Re: Red record button not working

Posted by a Superuser, not a Sky employee. Find out more

@Stu2958 wrote:

When I try to record a program using the R button on my remote nothing happens


Hi @Stu2958 

Have you tried rebooting your Q box?
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

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