@Ronnie100 wrote:
The record button stays on red all the time
Hi @Ronnie100
If you're seeing the red recording light continuously illuminated, first check that your Sky Q box isn’t recording or downloading any shows.
Press Sky to access your recordings, then select scheduled to see if your Sky Q box is recording any shows from Live TV.
Then select manage, press select, then downloading, to see if your Sky Q is downloading any shows.
If your Sky Q box isn’t doing any of these, restart your Sky Q box.
Restart your Sky Q box
Press standby on your Sky Q remote, then switch off or unplug your box at the mains.
Check there are no lights on the front panel of your Sky Q box and all cables are securely connected.
Plug in and switch your Sky Q box back on at the mains.
Wait for the on-screen instructions to disappear then press Home on your Sky Q remote.
Some features may take up to 5 minutes to return.
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