Recordings not playing.

[Emma488]

Hi sky Q Bix is not working correctly. Unable to play any recordings. They either don't play or freeze. Moving around the menu is very slow.

Box will not do a reset either, even after unplugging and plugging back in

[Chodley]

What type of reset and what happens when you try? "Box won't do ..." doesn't give us a lot to go on but it sounds like maybe there's a hard drive problem