Recordings disappearing

[Bagpuss17278]

Every night at around 9pm for the last 10 days are Sky Q seems to gain a mind of its own. It deletes everything it's recording and all the minis get a "technical fault screen". It's driving us mad. Any ideas?

[oldfella]

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@Bagpuss17278 wrote:

Every night at around 9pm for the last 10 days are Sky Q seems to gain a mind of its own. It deletes everything it's recording and all the minis get a "technical fault screen". It's driving us mad. Any ideas?

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Looks like the hard drive may be failing @Bagpuss17278 

Work through the following link

https://www.sky.com/help/articles/sky-q-hard-disk-error-messages
If you have to order a new Q box this usually means a doorstep swap.
Don’t forget to keep your viewing card from the failed box if you order a replacement.
Also if the box you are replacing is a 2TB there are two versions of power supply. One has a standard C7 (figure of eight) power lead socket in the back of the Q box. The other has a separate power supply. Although this still has the C7 power lead into the power supply there is a multi pin Din power socket in the Q box for connecting the power supply. Make sure that the replacement box has the power supply included if the Q box has the orange coded multi pin din socket in the back of the Q box. 

[Bagpuss17278]

Was hoping it wasn't this. Will we lose all our old recordings if we swap boxes?

[oldfella]

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@Bagpuss17278 wrote:

Was hoping it wasn't this. Will we lose all our old recordings if we swap boxes?

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Certainly will @Bagpuss17278 

Any buy and keep from Sky Store can be re downloaded.

Firs thing to try is a reset settings in the hidden menu.  This will not not lose any recordings.

To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

If you still have the same issue then you will need to work through the link I posted earlier