Recording playback issues

[Craigdyer]

When I play back recordings, it gets so far through then comes up with a message that there is a technical issue with this channel.  Have rebooted box but hadn't  worked. Also when I try to fast forward, the box freezes & wont move.

have also tried the reset mode as suggested in previous posts 

[Lisa-P1987]

Hi there @Craigdyer , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.