0

Discussion topic: Recorded section - screen says “please wait” and no programs come up

Reply
This message was authored by: Shobbs

Recorded section - screen says “please wait” and no programs come up

We don't seem to be able to access anything in the recorded section. You go in to recordings - screen is blank and the words "please wait" are displayed. And it does change - can wait 10

minutes ir more... nothing. 
we have reset and still the same.. any ideas?? 

Reply

All Replies

Avatar for Shobbs
Level 1 icon
Topic Author
This message was authored by: Shobbs

Re: Recorded section - screen says “please wait” and no programs come up

Sorry, that should say " it does not change" 

This message was authored by: Laing1

Re: Recorded section - screen says “please wait” and no programs come up

Posted by a Superuser, not a Sky employee. Find out more

@Shobbs wrote:

We don't seem to be able to access anything in the recorded section. You go in to recordings - screen is blank and the words "please wait" are displayed. And it does change - can wait 10

minutes ir more... nothing. 
we have reset and still the same.. any ideas?? 


@Shobbs Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
Google Pixel 10 Pro XL mobile
Avatar for Shobbs
Level 1 icon
Topic Author
This message was authored by: Shobbs

Re: Recorded section - screen says “please wait” and no programs come up

Hi, thats the first thing we did, and a reset...still nothing .🤷🏻‍♀️

Reply