Recent outages and getting a refund

[rickim]

As nearly  everybody with a  Sky Q box  knows , there has been problems with a recent update to the sky q box that caused them to drop out . Throughout the evening of 15th may I was enjoying watching sky when the box dropped out and went the a black screen,  nothing I did would make it work except turning it off , then back  on, on the wall .

This would allow  the box to work for a half hr then it would happen again...... this must of happened at least 6 times through the evening. 

A few days later I read that sky had been having  outage problems  due to a sky q update  which they have since , hopefully sorted out. 

I now heard that sky is issuing refunds to anybody affected !!!!!!!!. Does anybody know how to go about this ???? 

Thanks in advance for any replies and help..

[Invisiblename]

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@rickim wrote:

As nearly  everybody with a  Sky Q box  knows , there has been problems with a recent update to the sky q box that caused them to drop out . Throughout the evening of 15th may I was enjoying watching sky when the box dropped out and went the a black screen,  nothing I did would make it work except turning it off , then back  on, on the wall .

This would allow  the box to work for a half hr then it would happen again...... this must of happened at least 6 times through the evening. 

A few days later I read that sky had been having  outage problems  due to a sky q update  which they have since , hopefully sorted out. 

I now heard that sky is issuing refunds to anybody affected !!!!!!!!. Does anybody know how to go about this ???? 

Thanks in advance for any replies and help..

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https://helpforum.sky.com/t5/Sky-Q/Sky-gift-on-us/td-p/4990781

[PandJ2020]

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@rickim wrote:

I now heard that sky is issuing refunds to anybody affected !!!!!!!!.

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No blanket refund - as posted, the 'free' film offer.

However, there's nothing stopping you asking Sky to consider your specific case.