Received text message to return equipment even though I have renewed my deal and not changed anythin

[JosTed2018]

Good evening, I have renewed my sky package however I have received a text message saying that pre paid packaging has been sent out to return my Sky equipment which is an error. Please could someone contact me to resolve this? Thank you.

[caesarome]

@JosTed2018 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[JosTed2018]

@caesarome Thank you for escalating this, it is appreciated. I will keep a look out for the chat bubble.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[Greenfingers001]

Update:

Spoke with @JosTed2018 and checked account out, this was an automated message for equipment returns and was initiated during a package change, should customer receive any further related messages please re escalate.

Thanks again for the escalation have a great day 🙂

[JosTed2018]

Good afternoon, following on from the text message I received regarding needing to return sky equipment even though I have renewed the same deal. I have today received the returns label through the post. Could you confirm that Sky is not expecting anything to be returned as this is an error on their part? Thank you.

[Graham771]

I have also just had a text saying Sky haven't received equipment back. I have phoned them twice to confirm if they have received it, they confirmed weeks ago they had and even refunded me remainder contract owed. Now weeks later I get a text saying they are charging me, seems like a scam.

[Daniel0210]

@Graham771 

Would you like an invite to chat to the Sky Messaging Team on here to try to resolve this? 

[Graham771]

Yes please

[Daniel0210]

@Graham771 

Sorry, forgot to ask ~ do you still have proof of posting? 

[Graham771]

Think I've got it somewhere 

[Daniel0210]

@Graham771 
I’ve escalated your post to Sky and the Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Graham771.