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Discussion topic: Received text message to return equipment even though I have renewed my deal and not changed anythin

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This message was authored by JosTed2018 This message was authored by: JosTed2018

Received text message to return equipment even though I have renewed my deal and not changed anythin

Good evening, I have renewed my sky package however I have received a text message saying that pre paid packaging has been sent out to return my Sky equipment which is an error. Please could someone contact me to resolve this? Thank you.

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This message was authored by caesarome This message was authored by: caesarome

Re: Received text message to return equipment even though I have renewed my deal and not changed any

Posted by a Superuser, not a Sky employee. Find out more

@JosTed2018 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.


This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

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JosTed2018
Topic Author
This message was authored by JosTed2018 This message was authored by: JosTed2018

Re: Received text message to return equipment even though I have renewed my deal and not changed any

@caesarome Thank you for escalating this, it is appreciated. I will keep a look out for the chat bubble.

This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: Received text message to return equipment even though I have renewed my deal and not changed any

Posted by a Sky employee

Thanks for escalating this. We’ve sent an invite to chat.

This message was authored by Greenfingers001 This message was authored by: Greenfingers001

Re: Received text message to return equipment even though I have renewed my deal and not changed any

Posted by a Sky employee

Update:

 

Spoke with @JosTed2018 and checked account out, this was an automated message for equipment returns and was initiated during a package change, should customer receive any further related messages please re escalate.

 

 

Thanks again for the escalation have a great day 🙂

JosTed2018
Topic Author
This message was authored by JosTed2018 This message was authored by: JosTed2018

Re: Received text message to return equipment even though I have renewed my deal and not changed any

Good afternoon, following on from the text message I received regarding needing to return sky equipment even though I have renewed the same deal. I have today received the returns label through the post. Could you confirm that Sky is not expecting anything to be returned as this is an error on their part? Thank you.

This message was authored by Graham771 This message was authored by: Graham771

Re: Received text message to return equipment even though I have renewed my deal and not changed any

I have also just had a text saying Sky haven't received equipment back. I have phoned them twice to confirm if they have received it, they confirmed weeks ago they had and even refunded me remainder contract owed. Now weeks later I get a text saying they are charging me, seems like a scam.

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Received text message to return equipment even though I have renewed my deal and not changed any

Posted by a Superuser, not a Sky employee. Find out more

@Graham771 

Would you like an invite to chat to the Sky Messaging Team on here to try to resolve this? 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Graham771 This message was authored by: Graham771

Re: Received text message to return equipment even though I have renewed my deal and not changed any

Yes please

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Received text message to return equipment even though I have renewed my deal and not changed any

Posted by a Superuser, not a Sky employee. Find out more

@Graham771 

Sorry, forgot to ask ~ do you still have proof of posting? 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Graham771 This message was authored by: Graham771

Re: Received text message to return equipment even though I have renewed my deal and not changed any

Think I've got it somewhere 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Received text message to return equipment even though I have renewed my deal and not changed any

Posted by a Superuser, not a Sky employee. Find out more

@Graham771 
I’ve escalated your post to Sky and the Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Addie15 This message was authored by: Addie15

Re: Received text message to return equipment even though I have renewed my deal and not changed any

Posted by a Sky employee

Hi there! Thank you for escalating this. We have sent an invite to @Graham771.

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