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Discussion topic: Re: Tv signal is not working. Awaiting engineer

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This message was authored by TimM1 This message was authored by: TimM1

Re: Tv signal is not working. Awaiting engineer

This is slightly different and obscure; my TV picture on Sky Q is breaking up or dropping constantly. Unfortunately the account is in my mum's name, and she has rapidly advancing dementia and cannot remember the password for the account therefore I am unable to book an engineer visit. Is there any way of retrieving the password online?

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This message was authored by caesarome This message was authored by: caesarome

Re: Tv signal is not working. Awaiting engineer

Posted by a Superuser, not a Sky employee. Find out more

@TimM1 

You might be able to do this online so see if this link helps:

 

https://www.sky.com/help/articles/sky-tv-no-satellite-signal-check-q

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TimM1
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This message was authored by TimM1 This message was authored by: TimM1

Re: Tv signal is not working. Awaiting engineer

Thanks, but according to Sky this is my online password which is a separate entity from my account password which I created when I set up my Sky account, which given I've been a Sky customer since they swallowed up BSB is going back some years!

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Tv signal is not working. Awaiting engineer

Posted by a Superuser, not a Sky employee. Find out more

@TimM1 
It could be beneficial your Mum being registered with the Sky Accessibility Team who may be able to help now or in the future. It could be particularly useful if you have Power of Attorney. Once registered there are also different methods of communication with this team other than phoning
https://www.skyaccessibility.sky/


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
TimM1
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This message was authored by TimM1 This message was authored by: TimM1

Re: Tv signal is not working. Awaiting engineer

Thanks; I'm actually already registered with the Accessibility Team because of disability, but I'll explore whether they can help. Have just lodged Power of Attorney forms at the back end of last week, but I'm advised there can be some delay in them being processed.

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Tv signal is not working. Awaiting engineer

Posted by a Superuser, not a Sky employee. Find out more

@TimM1 

I believe to Office of the Public Guardian are currently taking about 4 months to process POA paperwork. 

This link may provide more information regarding POA.

https://www.sky.com/help/articles/third-party-assistance

 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
TimM1
Topic Author
This message was authored by TimM1 This message was authored by: TimM1

Re: Tv signal is not working. Awaiting engineer

Thanks, that's roughly what I've been told, but apparently the solicitors advising me can attach a note about mum's rapidly declining health which may get it fast tracked by about a month.

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