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Discussion topic: Re: Lost channels

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This message was authored by: Louise+Mariiott

Message posted on ‎29 Jun 2023 10:18 AM

Re: Lost channels

Lost Channels affected by the signal, tried rebooting the sky Q box and the modem, several times the channels have still not come back, what do you advise me to do next please

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This message was authored by: GD1

Message posted on ‎29 Jun 2023 10:22 AM - last edited: ‎29 Jun 2023 10:23 AM

Re: Lost channels

Posted by a Superuser, not a Sky employee. Find out more

@Louise+Mariiott  Rebooting the router won't do anything so is a pointless exercise as Sky Q channels are delivered via the dish not broadband.

 

Try working through these steps, once you get to the end it should allow you to book an engineer.  https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/fixing-live-tv/no-satellite-signal/articl...

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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