Random Sky q mini remote buttons not working

[richard180]

Hi all I have 2 mini sky q boxes. On my mums remote  some of the buttons stopped working  so I tried resetting box and was still the same. I Then tried resetting and reconnecting the remote and was still the same so I bought a replacement remote and it worked fine upon connecting.

After a few days we now have the same problem. I've tried switching the mini boxes to see if that would work but it's the same. I've tried looking here for help but just kept seeing reset remote help. 
 Any help would be appreciated thanks 

[oldfella]

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@richard180 wrote:

Hi all I have 2 mini sky q boxes. On my mums remote  some of the buttons stopped working  so I tried resetting box and was still the same. I Then tried resetting and reconnecting the remote and was still the same so I bought a replacement remote and it worked fine upon connecting.

After a few days we now have the same problem. I've tried switching the mini boxes to see if that would work but it's the same. I've tried looking here for help but just kept seeing reset remote help. 
 Any help would be appreciated thanks 

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Hi @richard180 

Unlikely that a replacement remote would develop the same fault after a few days.

When you switched the minis did you keep the same remote with each mini?

[richard180]

I tried pairing the new remote 

[oldfella]

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@richard180 wrote:

I tried pairing the new remote 

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That was to a different mini I assume @richard180 

And did it pair successfully?

[richard180]

It paired but some buttons still wouldn't work