Q remote not working. Smart TV controls Q Box but Q remote does nothing.

[PeterTC]

Q remote has new batteries ans pressing ? causes led to flash so the remote looks good, but Q box ignores all buttons on the remote.

The smart TV does control the Q box correctly.

[oldfella]

---

@PeterTC wrote:

Q remote has new batteries ans pressing ? causes led to flash so the remote looks good, but Q box ignores all buttons on the remote.

The smart TV does control the Q box correctly.

---

Hi @PeterTC 

Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.

[PeterTC]

Thank you for that.  Pressing 7 and 9 produces no flashes.  Pressing 1 and 3 ditto.

Remote is still ignored by Q box

[PeterTC]

Having spoken on telephone after going round in circles on Sky chat, thay are now sending replacement remote.  Hope it works.