27 Jan 2024 05:29 PM
Q remote has new batteries ans pressing ? causes led to flash so the remote looks good, but Q box ignores all buttons on the remote.
The smart TV does control the Q box correctly.
27 Jan 2024 05:30 PM
Posted by a Superuser, not a Sky employee. Find out more
@PeterTC wrote:
Q remote has new batteries ans pressing ? causes led to flash so the remote looks good, but Q box ignores all buttons on the remote.
The smart TV does control the Q box correctly.
Hi @PeterTC
Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.
27 Jan 2024 05:37 PM
Thank you for that. Pressing 7 and 9 produces no flashes. Pressing 1 and 3 ditto.
Remote is still ignored by Q box
27 Jan 2024 06:08 PM
Having spoken on telephone after going round in circles on Sky chat, thay are now sending replacement remote. Hope it works.
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