Q box locked on stand by

[Maff1]

Every few days my Q box locks up and makes a grinding noise. I have to unplug and restart and then it's ok for a few days. This always happens at night and means the 2 mini boxes I have don't work until I restart. Do I need a new q box and if so how do I arrange this

[Addie15]

Hi there, @Maff1. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147