Q Box satellite connector damaged.

[patcass]

The satellite connector plug that goes in the Sky Q box is damaged, resulting in breakup or loss of signal. It will have to be replaced. I have been looking for a telephone number to arrange for a Sky engineer to call and fix the problem, but going round in corcles. It's very frustrating. It looks like it's a simple matter of replacing the jack. I just need a telphone number.

[cuke]

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@patcass wrote:

The satellite connector plug that goes in the Sky Q box is damaged, resulting in breakup or loss of signal. It will have to be replaced. I have been looking for a telephone number to arrange for a Sky engineer to call and fix the problem, but going round in corcles. It's very frustrating. It looks like it's a simple matter of replacing the jack. I just need a telphone number.

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If it is one of these you can do it yourself 

https://amzn.eu/d/5izOFn2

[PandJ2020]

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@patcass wrote:

 I just need a telphone number.

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It's on Sky's help page - click 'Need more help?'

How did it get 'damaged'?