22 Oct 2023 07:35 PM
On Sunday when I turned my tv on all I had was a blue screen. The sound was there but no picture, after a few hours & multiple tries of turning off, unplugging cables & plugging them back in, it eventually came back on.
Tonight it has happened again but I can't get it back on just have the blue screen. I have taken the HDMI cable off & on, as well as the sky coaxial cables.
Is there anything else I could do? Thanks
22 Oct 2023 07:48 PM
Posted by a Superuser, not a Sky employee. Find out more
@Martin1708 wrote:
On Sunday when I turned my tv on all I had was a blue screen. The sound was there but no picture, after a few hours & multiple tries of turning off, unplugging cables & plugging them back in, it eventually came back on.
Tonight it has happened again but I can't get it back on just have the blue screen. I have taken the HDMI cable off & on, as well as the sky coaxial cables.
Is there anything else I could do? Thanks
Hi @Martin1708
First make sure that the TV is switched on and is switched to the HDMI input to which the Q box is connected.
Then with the Q box switched on with green led illuminated
Press
Home 1 0 8 0 Home
on the Q box remote control.
This will change the Q box to standard resolution which should work for all TV’s.
22 Oct 2023 08:23 PM
Hi,
Still no change...
28 Oct 2023 04:43 PM
this is still not working for me now for over a week - can anyone help?
05 Feb 2024 10:42 PM
@Martin1708 hy..i have also faced same problem...my tv goes on sound mode with no picture....i dont know whats the reason.
06 Feb 2024 08:08 AM
Posted by a Superuser, not a Sky employee. Find out more
@Alina66 wrote:
@Martin1708 hy..i have also faced same problem...my tv goes on sound mode with no picture....i dont know whats the reason.
Hi @Alina66 Try rebooting your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot?
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