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Discussion topic: Q Box No Picture but sound only

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This message was authored by Martin1708 This message was authored by: Martin1708

Q Box No Picture but sound only

On Sunday when I turned my tv on all I had was a blue screen. The sound was there but no picture, after a few hours & multiple tries of turning off, unplugging cables & plugging them back in, it eventually came back on.

 

Tonight it has happened again but I can't get it back on just have the blue screen. I have taken the HDMI cable off & on, as well as the sky coaxial cables.

 

Is there anything else I could do? Thanks

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This message was authored by oldfella This message was authored by: oldfella

Re: Q Box No Picture but sound only

Posted by a Superuser, not a Sky employee. Find out more

@Martin1708 wrote:

On Sunday when I turned my tv on all I had was a blue screen. The sound was there but no picture, after a few hours & multiple tries of turning off, unplugging cables & plugging them back in, it eventually came back on.

Tonight it has happened again but I can't get it back on just have the blue screen. I have taken the HDMI cable off & on, as well as the sky coaxial cables.

Is there anything else I could do? Thanks


Hi @Martin1708 

First make sure that the TV is switched on and is switched to the HDMI input to which the Q box is connected.
Then with the Q box switched on with green led illuminated
Press
Home 1 0 8 0 Home
on the Q box remote control.

This will change the Q box to standard resolution which should work for all TV’s.

Martin1708
Topic Author
This message was authored by Martin1708 This message was authored by: Martin1708

Re: Q Box No Picture but sound only

Hi,

 

Still no change...

Martin1708
Topic Author
This message was authored by Martin1708 This message was authored by: Martin1708

Re: Q Box No Picture but sound only

this is still not working for me now for over a week - can anyone help?

This message was authored by Alina66 This message was authored by: Alina66

Re: Q Box No Picture but sound only

@Martin1708 hy..i have also faced same problem...my tv goes on sound mode with no picture....i dont know whats the reason.

This message was authored by Quoman7 This message was authored by: Quoman7

Re: Q Box No Picture but sound only

Posted by a Superuser, not a Sky employee. Find out more

@Alina66 wrote:

@Martin1708 hy..i have also faced same problem...my tv goes on sound mode with no picture....i dont know whats the reason.


Hi @Alina66 Try rebooting your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot?

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