Discussion topic: Pulsating Blue Q Light - not working
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Message posted on 17 Feb 2024 10:16 AM
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Pulsating Blue Q Light - not working
Since last night my SkyQ box has been pulsing blue with an amber light showing.
Every now and again I hear it try and reboot and the red standby light comes on and a message on screen saying your sky box will be ready in a few minutes and then it stops and the light turns back to amber and a pulsating blue Q light.
This is not the first time this has happened but I have managed to eventually fix it previously.
I have already tried all the restarts and remote restarts.
Any ideas? I am becoming extremely frustrated with Sky.
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Message posted on 17 Feb 2024 10:32 AM
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Re: Pulsating Blue Q Light - not working
@Slay04 wrote:
Since last night my SkyQ box has been pulsing blue with an amber light showing.
Every now and again I hear it try and reboot and the red standby light comes on and a message on screen saying your sky box will be ready in a few minutes and then it stops and the light turns back to amber and a pulsating blue Q light.This is not the first time this has happened but I have managed to eventually fix it previously.
I have already tried all the restarts and remote restarts.
Any ideas? I am becoming extremely frustrated with Sky.
Hi @Slay04
Hi
Work through the following link
https://www.sky.com/help/articles/sky-q-box-wont-turn-on
Ordering a new Q box usually means a doorstep swap.
Don’t forget to keep your viewing card from the failed box if you order a replacement.
Message posted on 17 Feb 2024 12:49 PM
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Re: Pulsating Blue Q Light - not working
And don't assume the power cable for the new box is the same. Check that when you do the swap.
Message posted on 17 Feb 2024 02:09 PM
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Re: Pulsating Blue Q Light - not working
My remote is disconnected from tv so now I cannot do anything.
I have tried to 7 and 9 1 and 3 thing but because the tv won't come on. It can't connect.
the sky box is finally showing a green light now. But still saying HDMI cable not connected like before and it has nothing to do wit that.
Message posted on 17 Feb 2024 02:27 PM
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Re: Pulsating Blue Q Light - not working
If there's no image coming out of the box (assuming the TV's on the correct HDMI input) I think the box has had it.
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