Programmes keep recording at 2am with signlanguage

[Kks]

Series link keeps  finding the late night repeat of something and recording that instead. It doesn't matter how often you delete the series link and re-add it on the 7pm mainstream showing, SkyQ will series link the 2am repeat version instead. This  means that some  recordings are now shown in a half-size frame with sign language  which is not what I want.

Can anyone help?

[Laing1]

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@Kks wrote:

Series link keeps  finding the late night repeat of something and recording that instead. It doesn't matter how often you delete the series link and re-add it on the 7pm mainstream showing, SkyQ will series link the 2am repeat version instead. This  means that some  recordings are now shown in a half-size frame with sign language  which is not what I want.

Can anyone help?

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@Kks you will need to report this to viewers relations at viewerR@sky.uk  the problem will be that the broadcaster is responsible for adding the links and they are adding them wrongly 

[nigea99]

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@Kks wrote:

Series link keeps  finding the late night repeat of something and recording that instead. It doesn't matter how often you delete the series link and re-add it on the 7pm mainstream showing, SkyQ will series link the 2am repeat version instead. This  means that some  recordings are now shown in a half-size frame with sign language  which is not what I want.

Can anyone help?

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hi @Kks 

Seriies Links are set up according to the provider. If you think they are wrong for a programme then best to  email Viewer Relations : viewerR@Sky.uk making sure you mention what Programme, which channel & any specific times

Of course the work around is not to rely on the Series Link and search the TV Guide for the showings  at  normal times & set them manually (any with Sign Language should be marked with an SL logo)