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Discussion topic: Problen with new box

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Avatar for NAllen1
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This message was authored by: NAllen1

Message posted on ‎01 Oct 2026 05:24 PM

Problen with new box

  • Have a new skyq box with old card. Cannot access most of my apps and my old recordings. Can you phone me
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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎01 Oct 2026 05:30 PM

Re: Problen with new box

Posted by a Superuser, not a Sky employee. Find out more

@NAllen1  I'm afraid no one can phone you, no at Sky will know who you are from a community post.

 

You should also be aware this is a customer helps customer community not SKy customer services.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Avatar for PandJ2020
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This message was authored by: PandJ2020

Message posted on ‎01 Oct 2026 05:53 PM

Re: Problen with new box

Posted by a Superuser, not a Sky employee. Find out more

If you've had a new Sky Q box then all recordings will have gone.  (They are stored on the old box)

 

Apps may take 24 hours to appear.

I am just another Sky customer and my views are my own even if you don't like the answers
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